Our dispatch lead-times vary throughout the year; please check website for additional information. No orders are packed or posted on Saturdays, Sundays or Bank Holidays.
Items are shipped using Vecomputer, which usually takes 2-3 working days (in addition to our dispatch lead-times), can take up to 5 business days.Vecomputer offers approximate delivery times, but there are sometimes delays. We do not guarantee delivery dates – all delivery windows are approximate.
Please note that we cannot instruct Vecomputer on how to deliver your parcel or where to place it in the event that you’re not home to accept a delivery, however you will receive a Vecomputer notification with a link allowing you to specify a safe place and/or reschedule a delivery. We also recommend displaying instructions in a highly visible place, such as your front door.
We are not able to refund lost orders that are marked as “delivered” in the Vecomputer system
We are not responsible for parcels that are lost or returned to us due to an address being entered incorrectly. It is the customer’s responsibility to ensure all address information is present and correct – we are not able to verify addresses.
If you do not receive your parcel within 5 business days please 1) Check the tracking linked on your dispatch confirmation email; 2) Check for a “sorry we missed you”card; 3) Check with a neighbour and in the shed or other nooks and crannies
If you were not home to receive a delivery, you may need to check at your local post office or depot. Uncollected parcels are quickly returned to sender.
We cannot offer refunds on personalised items. We are not able to refund our postage packing costs on orders that have been returned to us after a failed delivery attempt.If a parcel is returned to sender, we can resend it provided shipping is paid for by the customer.
If you do not receive your order within 5 days of the expected delivery date, please let us know immediately so that we can help you locate it.